Our Shipping Information

SHIPPING CHARGES

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Shipping charges are calculated using weight and distance.   The shipping charges will be calculated before you finalize your payment.   

SHIPPING PROCEDURES 

Generally, all orders are shipped out the following business day, but sometimes it may take an extra day for two for us to pack up and ship out your order.  So please keep that in mind for timely deliveries.   We only ship within the US and its territories.   We currently do not ship to Canada. 

Shipping Mishaps

Problems with shipping are rare. If by chance we make a mistake in shipping, we will gladly and promptly re-ship. If we ship to the exact address provided and it is an undeliverable address, then the customer is responsible for any additional shipping costs.    Packages that are refused by the receiver and returned to us will not receive a refund until we are contacted and instructed how to proceed with the order. 

Our Return Policy

You can return or exchange eligible items within 14 days of receiving your order with an original receipt or packing invoice. Contact us to pre-approve returns. 

Once approved, you can make the return to an Exit9 store or ship your item(s) to our returns department. Please pack your items with the original receipt or packing invoice and ship by insured, traceable mail. UPS, Federal Express, USPS, and other carriers that offer this service. We are not responsible for any untraceable packages that do not reach us. 

Returns that are mailed back without pre-approval may not be accepted as a return item.

Mailing a return to our Returns department:
Exit9 Gift Emporium
127 Smith St
Brooklyn, NY 11201

Return Policy Details

There is no guarantee that items returned without pre-approval with receive refunds. We are very reasonable folks, so please take a minute to contact us at the beginning of the return process.

Exit9 is currently unable to accept returns or exchanges for the following items:

  • Sale merchandise
  • Opened items
  • Items returned more than 14 days after delivery
  • Items returned without an original receipt or packing invoice
  • Special orders
  • Any item that has obvious signs of use
  • Price adjustments on Exit9 purchases are not permitted.