- Returns that are mailed back without pre-approval may not be accepted as a return item.
- Special orders items (ordering items that we do not normally carry) are not returnable.
- Returns of bulk gift items or curated boxes are not returnable.
- Failure to provide Exit9 with proper shipping details on your special order or bulk items will delay delivery. These orders are not returnable. Once a special/bulk order is approved and paid for, it is not returnable.
Mailing a return to our Returns department:
Exit9 Gift Emporium
127 Smith St
Brooklyn, NY 11201
RETURN POLICY DETAILS
There is no guarantee that items returned without pre-approval will receive refunds. We are very reasonable folks, so please take a minute to contact us customerservices[at]shopexit9.com at the beginning of the return process.
Exit9 is currently unable to accept returns or exchanges for the following items:
- Sale merchandise
- Opened items
- Items returned more than 14 days after delivery
- Items returned without an original receipt or packing invoice
- Special orders
- Any item that has obvious signs of use
- Price adjustments are not permitted
- Earrings or underwear garments