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Mailing a return to our Returns department:
Exit9 Gift Emporium
127 Smith St
Brooklyn, NY 11201
Exit9 has a zero tolerance policy regarding fraudulent orders. If your order is suspected of fraud, we will require that you provide identification in order to verify your identify and to process your order. Failure to provide the necessary identification will result in the cancellation of your order and NO REFUND will be granted.
There is no guarantee that items returned without pre-approval will receive refunds. We are very reasonable folks, so please take a minute to contact us customerservices[at]shopexit9.com at the beginning of the return process.
Exit9 is currently unable to accept returns or exchanges for the following items: